Thank you for shopping with Arvalo Tours. This Shipping Policy explains how we handle the shipment of your travel gear, accessories, and outdoor essentials. Please review the following information to understand how we process and manage orders.

Order Processing

All orders placed on our website are processed promptly to ensure your items are prepared for delivery. Once your order is confirmed, our team carefully packages and dispatches your items using reliable logistics partners to ensure safe delivery.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with relevant shipping details. This may include the courier name and tracking number, depending on availability. Please ensure your email address is accurate at checkout so you can receive all updates.

Shipping Costs

Shipping fees are calculated based on your location and order weight or size. Total shipping costs will be displayed at checkout before you confirm your purchase. There are no hidden charges beyond the total you see at checkout.

Order Tracking

If tracking is available for your order, you will be provided with a tracking number once the shipment has been dispatched. This allows you to monitor the status and location of your package during transit.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order may be returned to us. In such cases, please contact us at [email protected] to resolve the issue and arrange reshipment where possible.

Damaged Packages

If your package arrives damaged, please report it to us immediately. Include photos of the damaged packaging and items and send them to [email protected] within 48 hours of receiving the order. We will investigate and offer an appropriate resolution.

Contact Us

If you have any questions about your shipment or need support regarding a delivery, please contact our team at [email protected].